Return Policy

Effective Date: 11 August 2025

At CASEGRAVITY, we value your satisfaction and strive to provide you with premium quality products. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return and 7-day replacement policy, subject to the terms and conditions below.

1. Eligibility for Return & Replacement

• The product is defective, damaged, or not as described.
• The wrong item was delivered.
• The product has a genuine manufacturing defect.

2. Conditions for Return

• Product must be unused, in original condition, and in its original packaging with all tags and accessories.
• Proof of purchase (invoice/order ID) is required.
• Products damaged due to misuse, mishandling, or improper installation are not eligible.
• Customized products are non-returnable unless defective.

3. Replacement Policy

• If the delivered product is defective, damaged, or incorrect, you may request a replacement within 7 days of delivery.
• Replacement is subject to product availability. If not available, a refund will be issued.

4. Return & Replacement Process

1. Contact our customer support within 7 days of delivery.
2. Provide your Order ID, product photos/videos showing the issue, and reason for return/replacement.
3. Our team will review and approve your request if it meets the eligibility criteria.
4. Ship the product back to the address provided by our team.
5. Upon inspection, we will process the replacement or refund.

5. Refund Timeline

• Refunds will be processed within 5-7 working days after product inspection.
• Refund will be issued to the original payment method.

6. Important Notes

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
• CASEGRAVITY reserves the right to reject returns that do not meet our policy conditions.