1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever happens first.
• Once an order has been processed or shipped, it cannot be cancelled.
• To cancel an order, contact us immediately with your Order ID and registered email/phone using the contact details below.

Note: Refunds for cancelled prepaid orders are processed within 5–7 business days, subject to your bank or payment provider.

2. Refund Eligibility

We provide refunds or replacements only under the following conditions:

• The product arrived damaged or defective.
• You received an item different from what was ordered.
• The product was not delivered due to courier loss or non-fulfillment by our logistics partner.

To be eligible for a refund, you must:

• Notify us within 48 hours of delivery.
• Keep the item unused, unwashed, and in its original packaging.
• Provide photo or video proof showing the issue when raising the request.

3. Non-Refundable & Non-Returnable Items

The following items are not eligible for return or refund unless they are defective:

• Screen protectors and tempered glass.
• Customized or personalized cases.
• Accessories marked as “Final Sale” or “Non-returnable.”

4. Exchange Policy

• Exchanges are available for defective or incorrect items only.
• Replacement will be initiated after verification and receipt of the original item.
• If the requested replacement is out of stock, we will offer a refund or store credit.

5. Refund Process

• Once your return is approved, refunds for prepaid orders will be credited to the original payment method within 5–7 business days.
• For COD orders, refunds will be issued via UPI or bank transfer after verification.
• You will receive a confirmation email when your refund is processed.

6. Return Shipping

• If you received a damaged or incorrect item, we will arrange a reverse pickup at no extra cost.
• For returns due to change of mind or ordering the wrong model, the customer is responsible for return shipping costs.

7. Delayed or Missing Refunds

If you haven’t received a refund yet, please:

1. Check with your bank or payment provider — refunds may take time to post.
2. Contact your bank/credit card company to confirm the refund status.
3. If the issue persists, reach out to us and include your Order ID and refund transaction reference (if available).

8. Contact Us

9. Policy Changes & Rights

CASEGRAVITY reserves the right to modify, amend, or update this policy at any time. The most recent version will always be published on our website. Continued use of the site after changes are posted constitutes acceptance of the updated policy.